So I was seeing some posts on various Premiere forums on Facebook about having a version of Premiere not work at all, not launching or not installing and I want to post about a possible solution and one that has worked for me in the past. Now this is a last resort, after you have removed your plug ins and reset your preferences and cache files, and if stuff still ins’t working.
The absolute last resort tool to try is the Adobe Creative Cloud Cleaner tool. This will wipe out everything Adobe on your system, and you can completely re-install form scratch. It will sometimes solve problems that a standard uninstall won’t touch.
Now if you are using older versions of your programs, you might want to check in the Creative Cloud app to see if the version you are running can still be re-installed, as it seems that Adobe has killed most earlier versions at this point and currently only supports Premiere Pro 15.0 and 14.9, with version 13.1.5 (2019) unable to be re-installed, so take caution before doing an uninstall at this point!
So the Adobe Creative Cloud Cleaner tool will literally scrub your system of all things Adobe, and this blank slate could help solve some serious issues, so it is something you should know in case of major issues.
The scorched earth policy of troubleshooting…
As I said, “The absolute last resort tool to try…”