So I am having problems with Amazon Cloud Player. I had wanted iTunes Match, but am way over the 25,000 song limit (the Big Finish Doctor who stories I listen to add so many tracks), but also wanted streaming.
Now there are a couple of problems with it for me, the first and foremost being it’s inability to do anything but try and match songs ripped in Apple’s Lossless format, as that is most of my library that I have ripped from CD (and the reason I have an 120GB iPod Classic so I can carry a lot of music, though not even close to all) and it doesn’t seem to match all that well. The addition of Auto Rip has been a big help with this as I have gotten most of my music since 1998 from Amazon, so I hope they keep ripping and keep filling in albums.
Also the music uploader crashes ALLOT! Now maybe that has to do with my library size, but if it is going to crash that much it needs to be smarter, as it has now duplicated all of my playlists 9 times, and I have a hell of a lot of playlists! And I can barely manage my playlists via the web interface. I can maybe delete one playlist before either it stalls out (allot in Chrome, though I have tried it in Safari and Mozilla as well both on my Mac at home running 10.8.1 and on my work computer running 10.6.8) or gives an error message about not being able to do that now.
And while the yellow buttons usually mean you can use the keyboard in the Amazon Cloud Player Interface, it doesn’t work for this OK, which I get constantly.
And if it isn’t that, with Chrome i get constant timeouts when using Cloud Player. the page freezes all the time, especially when I am trying to manage my playlists.
At least I could do most of the deleting with the keyboard if I could get it to work in the web interface, but it stalls out or gives me this message all the time. I can delete the tracks via the iOS interface, but it slow and a pain using the slide. I need a batch edit or delete feature, or a duplicate finder. Heck I would even like a way to reset the playlists and re-upload them from iTunes.
I tried e-mailing Amazon about that, and they said to contact them, so I did an online text chat. Now they are putting in a technical note, especially since I am having all the crashes in uploader, but basically it sounds like they can’t access your personal cloud player, so you have to deal with the playlists, so I have to go through my thousands of playlists times 9 and delete them myself!!!! And I pay for this service? YOUCH! Not like I added the multiple playlists, Amazon Uploader managed that little doozy for me. Now they say they will contact me via e-mail in 2-3 business days, so I will upload again.
UPDATE: Well so far Amazon has been less than helpful. I was trying to contact via e-mail, but first had to switch to chat, and then phone call, and then they tried to get me to call in again, but it was because they could not get the logs I sent them repeatedly. And these are simple text files being sent to an e-mail address they gave me. I eventually had to put them on DropBox to get them to be able to download them. And since they got the files I haven’t heard anything.
As for the horrible responsiveness of Amazon Cloud Player, I moved to Chrome beta to see if it would help, and it seems to let me delete 2 playlists before it crashes!
Honestly if they don’t fix this soon I am going to have to give up on Amazon Cloud Player and figure out another solution!
