AppleInsider on How to Understand macOS Finder crash report alerts
From Chip Loder at AppleInsider.
This is well worth your time, because it is often up to you to troubleshoot computer problems.
From Chip Loder at AppleInsider.
This is well worth your time, because it is often up to you to troubleshoot computer problems.
So my iMac Pro has been crashing on shutdown. I shutdown and the computer seems to fully shut down, but then restarts and shows a crash. The crash kept showing com.apple.iokit.IOStorageFamily as the crash, so I realized it was hard drive related.
Now I have a lot of hard drives hooked up to my computer, not only for work, but for personal use as well, and I currently have 2 OWC Thunderbays hooked up to my mac, one Thunderbolt 3 which is mine and a Thunderbolt 2 that is works, and about 3 work hard drives, plus 4 external hard drives for storage in one 4 bay from OWC as well as s couple other storage and backup drives, and an external SSD as a media cache and about 4 work hard drives, and the internal on my iMac Pro. So a metric shit ton of hard drives.
Now I started disconnecting drives and trying things and got various results, with the problem occurring with different drives, but then finally it came down to the second OWC Thunderbay, the Thunderbolt 2 one. And if I turn that off the problem stopped happening. So I started wondering if it was the 2 different drives, and I wrote to OWC / Softraid as they are both OWC drives with softraid.
I gave them the crash report, and they told me something I didn’t know.
This is a kernel bug in MacOS. To avoid this, unmount and disconnect the USB drives before shutdown. (or your thunder bay). Its a known bug that 12 drives will cause a Mac to crash at shutdown.
Well how long has Apple had this damn issue. I know most people don’t get close to that, but I have surpassed it and ran the fuck into it.
Sure I can shut drives down first, but that is certainly a pain in the ass. And sometimes I have to shutdown the drives, then restart and then I can shutdown.
Color me frustrated, but OWC was fast and helpful.