So I was trying to watch the Martian extended edition UHD blu-ray on my xbox one x, but every time it hot an extended scene the audio goes out of sync. You can get it back by cycling through the available audio or doing a quick rewind, but it is super frustrating. I googled and Microsoft Communities has some posts about it.
I also wrote to their support on twitter. This is certainly an issue Microsoft needs to look into, as no review mentions the issue so it seems to be xbox exclusive, and seens to be a problem with seemless branching.
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So I just got the Blackhawk Down Extended Edition UHD Blu-ray, and just like Ridley’s Scott’s The Martian Extended Edition Blu-Ray, the extended edition glitches whenever their is a new scene. The audio cuts out and it pauses. The Martian was actually slightly worse in that the audio went out of sync and i had to fast forward to get it back in sync. And the regular bluray does play seemless branching correctly.
I called xbox support, and they seem to know about the issue, and know it is software based, but can’t escalate it to where it will actually be fixed. So everyone who runs into this issue please report it.
The xbox one x blu-ray player is broken and needs to be fixed, but they aren’t going to do anything about it unless enough people report it.
Here is an old post on xbox forums about it, and my new post.